FREQUENTLY ASKED QUESTIONS

Is there a real person I can talk to, or is it automated?

You’ll always reach a real person — no robocalls, no AI assistant, no call center reading from a script. Whoever answers the phone is directly involved in running Trash Gordon’s day-to-day service in Calgary, so they can answer your question on the spot.

How much does bin rental cost in Calgary?

Pricing depends on your bin size and project — we don’t publish flat rates online, since the right price varies by job. Request a free quote and we’ll get back to you fast with an exact price.

What bin sizes do you offer (push bin vs. roll-off)?

We offer two roll-off sizes — 12-yard and 20-yard — plus a 1-yard push bin. Exact dimensions for each are listed on our Roll-Off Bins and Push Bins pages.

What items are not allowed in the bin?

Light bulbs and fixtures with ballasts, and organic waste like food scraps, can’t go in the bin. For a full list of restricted items, contact us.

How quickly can you deliver a bin in Calgary?

Delivery timing depends on our current schedule — call us and we’ll tell you the earliest available date for your area.

How long can I keep the bin, and what happens if I need it longer?

There’s no rental fee as long as you request pickup within 30 days of delivery. If you don’t request a dump within that 30-day window, a rental fee applies for the extra time.

What areas around Calgary do you service?

We service Calgary and the surrounding areas, including Okotoks, Airdrie, and Cochrane.

Where can the bin be placed?

Bins can go on your driveway, the street, or in an alley — wherever works best for your site.

Are you licensed and insured?

Yes — we carry WCB coverage and liability insurance.

What safety training do your employees have?

Our crew completes CSTS (Construction Safety Training System) certification, and our drivers take four additional driving courses on top of that.

Pricing & Payment

What’s included in the price?

Your price covers delivery, pickup (haul-away), and disposal — the disposal portion is calculated by weight. This is exactly what you get when you request a quote.

Are there extra fees I should know about?

Extra charges can apply for out-of-town dumps and certain items like mattresses. We’re finalizing the complete list of exceptions with the landfill — call us if you’re unsure whether something in your load applies.

Do you require a deposit?

No — we don’t require a deposit for bin rentals.

What payment methods do you accept?

We accept credit card, EFT, cheque, and Visa Debit.

Sizes & What’s Allowed

What size bin do I need for my project?

For construction jobs, most customers go with the 20-yard roll-off. If the site has tight access, or it’s a smaller project, the 12-yard is usually the better fit.

Can I mix different types of waste in one bin?

Yes — you can mix household junk, yard waste, and construction debris in the same bin, as long as everything is an allowed item and fits inside.

Can appliances or a mattress go in the bin?

Yes — bulky items like appliances and mattresses can go in either a roll-off or a push bin. Note that some items, like mattresses, may carry an added disposal fee.

Delivery & Placement

Do I need to be home for delivery or pickup?

No, you don’t need to be home for either.

Rental Period & Pickup

Do weekends count toward my rental period?

Yes, weekends count toward your 30-day window.

How do I request pickup once I’m done?

Call or email us and we’ll schedule your pickup.

What if I fill the bin early — can you pick it up sooner?

Yes — just call us to schedule the pickup, and we’ll come get it as soon as you’re ready. No need to wait out the full rental window.

Service Area

Do you offer same-day or next-day delivery?

Yes, with no extra charge within our service area.

Why Trash Gordon

What makes Trash Gordon different from other Calgary bin rental companies?

We’re a local, Calgary-based company built on transparency, honest communication, and dependable service — with competitive pricing and a team that’s easy to work with from booking to pickup.

Do you offer commercial accounts or recurring service for businesses?

Not yet as a formal program, but we’re open to setting up recurring service for repeat commercial clients — reach out and we’ll find something that works for your site.

Ready to Get Started?